Comdial IMPACT User's Guide

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Summary of Contents

Page 1 - Impact Call User’s Guide

Impact Call User’s GuideRImpactCallPCcall001

Page 2 - Issued: 2/12/97

1.5.4 Detailing the Call Display WindowsThis paragraph describes the Impact Call display windows.Active CallsThe Impact Call window shows you the foll

Page 3 - Contents

Active Call Display WindowThe Active Call window shows the currently active call. The Active Call window is always visible when ImpactCall is active.

Page 4 - 2 – Contents

Hide When Done With CallWhen you check this option, Impact Call automatically returns to the background when you are finished with acall.Beep When Pop

Page 5 - Introducing Impact Call

1.7 Using The KeyboardThe keyboard gives you access to most Impact Call functions.Typing a person’s name automatically highlights their telephone icon

Page 6 - 1.3 Starting The Program

This page remains blank intentionally.

Page 7 - Introducing Impact Call 1 – 3

Using Impact CallThis section is broken down into two parts. The first part is basic call handling and the second part describesspecial-purpose Impact

Page 8 - Tool Bar

2.2 Holding CallsTo place the current active call on hold, do one of the following:•Press the Hold/Retrieve key (Minus key).•Click the Hold/Retrieve b

Page 9 - Introducing Impact Call 1 – 5

2.4 Transferring CallsYou can transfer an active call to another station in either a supervised or unsupervised manner. (With asupervised transfer, yo

Page 10 - Active Calls

2.6 Dialing CallsTo dial a call,1.Click the Dial key on the toolbar.2. Select either the Local Directory or Personal Directory tab. Clicking once on a

Page 11 - Pop To Top On Incoming Call

2.6.2 Forwarding CallsUse Impact Call to forward calls to another station. The Call Forwarding feature has the following options:•Always Forward allow

Page 12 - Debug Mode

Comdial strives to design the features in our communications systems tobe fully interactive with one another. However, this is not always possible,as

Page 13 - 1.8 Using The Mouse

2.7 Tagging CallsTagging a call allows you to type a brief description of a call that will appear in the Active Calls dialog wheneverthe call is highl

Page 14

2.8 Selecting The Station Operating ConditionsThis section describes the settings and modes you can set on your telephone.SilentThe Silent key lets yo

Page 15 - Using Impact Call

2.8.1 Making A Personal DirectoryImpact Call permits you to build and maintain a personal directory that contains calling information that ispersonal

Page 16 - 2.2 Holding Calls

2.8.2 Sending Messages*The Text Message window allows you to send messages to a station’s display, light a station’s message waitinglight, or do both.

Page 17 - 2.5 Conferencing Calls

2.8.3 Using The Tracker PagerIf your system has QuikTrack, you can page anyone who has a Comdial pager. You have a choice of how yousend the track mes

Page 18 - 2.6 Dialing Calls

2.8.4 Configuring Action EventsImpact Call lets you determine how you want the system to handle telephone calls that you make or receive. Forexample,

Page 19 - 2.6.2 Forwarding Calls

Building The MacrosImpact Call uses keyboard macros to execute call event actions. A macro is a list of instructions that executecertain functions whe

Page 20 - 2.7 Tagging Calls

Recording The Keystrokes5.Click OK to create the macro for this action.NOTE: Before you start, review the keystrokes in your mindor write them down.6.

Page 21 - Using Impact Call 2 – 7

Testing MacrosTo test a macro, open the Create/Edit Actions dialog, select the macro you wish to test, and click Test Play.Assigning ActionsAfter crea

Page 22 - 2 – 8 Using Impact Call

IndexAAction Events, Configuring. . . 2–11Actions, Assigning...2–14Active Call Window ...1–7Always on Top...1–8Answering Calls

Page 23 - 2.8.2 Sending Messages*

Contents1 Introducing Impact Call ...1–11.1 Using This Guide...

Page 24 - 2.8.3 Using The Tracker Pager

MMacros, Building ...2–12Menus, Drop-Down...1–4Message Waiting ...2–9Mouse, Using...1–9Mute...2

Page 25 - Creating Actions

This manual has been developed by Comdial Corporation (the “Company”) and isintended for the use of its customers and service personnel. The informati

Page 26 - Building The Macros

Charlottesville, Virginia 22901-2829RWorld Wide Web: http://www.comdial.com/Printed in U.S.A. GCA70–360.011/99

Page 27 - Using Impact Call 2 – 13

2.8 Selecting The Station Operating Conditions ...2–72.8.1 Making A Personal Directory ...

Page 28 - Assigning Actions

Introducing Impact Call1.1 Using This GuideThis user’s guide contains two sections.Section 1, Introducing Impact Call, familiarizes you with the softw

Page 29 - Index – 1

1.3 Starting The ProgramYour installer loaded the Impact Call software and arranged for it to be active at startup. If it isn’t active, you canstart t

Page 30 - 2 – Index

1.4 Understanding Some Special TermsThere are a few specialized terms sprinkled through this publication. The following list defines a few of the more

Page 31

1.5 Detailing The Impact Call ViewThe main Impact Call window provides an overview of the activity on the digital communications system.1.5.1 Using Th

Page 32

1.5.3 Describing The Station Status IconsThe icons indicate the operational status of the stations. You can click one of the buttons from the tool bar

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