Comdial Impact SCS User's Guide

RDXP, DXPPlus, and FX SeriesDigital Communications SystemsLarge Screen Speakerphone Reference ManualMESSAGE* 0 #WXY9TUV8PRS7GHI4JKL5MNO6DEF31ABC2TAPHO

Depending on telephone line conditions and the type of speakerphone thedistant party is using, it may not be possible for the 8412F speakerphoneto ope

9.3 Storing DSS Numbers•To store an intercom number as a DSS number,NOTE: Storing DSS numbers at button locations will overwrite anypreviously stored

9.4 Using The Feature ButtonsYou can create feature access buttons to make telephone operationeasier. To do this, use the interactive buttons to selec

• To create a feature access button,1.Press OPTIONS, then press PROGRAMMING.2.Press NEXT until the FEATURE BUTTON option appears.3.Press FEATURE BUTTO

9.5 Storing A Response Message ButtonA fixed RESPONSE MESSAGE button allows you to send an LCDmessage to a caller who has initiated a SOHVA or interco

9.6 Storing Access CodesYou can store feature access codes at programmable buttons to provideyourself with one-button access to features that you use

9.7 Setting A Reminder AlertYou can set up to two reminder alerts to sound at your LCDspeakerphone so that you will remember important regular events

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Using TheAttendant Features10.1 Using The Special Attendant ButtonsIn addition to the many feature buttons the system can make available toany station

• To forward all calls to an alternate attendant,1.Press the installer-programmed ALTERNATE button. If analternate attendant is programmed, the light

• To determine how many calls are queued at the attendant position andawaiting service (on hold, parked, or ringing),1.Press the installer-programmed

1.2.2 Half-Duplex Speakerphone GuidelinesNOTE: The speakerphone user guidelines in this section do not applyto the Impact SCS 8412F-** when it is oper

10.2 Viewing The System Status LogThe system status log gives you information about the status of yoursystem. Status log entries include: system reset

• To view the log,1.Press the SYSTEM STATUS button (the button flashes red whenthe log contains entries).2.Press the SYSTEM interactive button to disp

10.3 Operating Your TelephoneWith A DSS/BLF ConsoleThe IB48X, and IB24X DSS/BLF consoles have additional buttons andstatus lights that extend the memo

10.3.1 Accessing The Button LevelsThe IB24X and IB48X DSS/BLF consoles have four levels of buttons,quadrupling the consoles’ button capacity. The four

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TroubleshootingYour TelephoneSymptom Possible CauseINTERCOM light flashing. Your messaging is set. PressINTERCOM, then dial # 02 andhang up.MUTE light

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IndexAAccess Codes, Storing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8Account Codes, Entering. . . . . . . . . . . . .

Calls, Answering Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2Calls, Answering Night Transferred . . . . . . . . . . .

EE and M Tie Lines, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23Entering Account Codes . . . . . . . . . . . . . . . . .

• To manually place a call using your speakerphone,1.Press the INTERCOM or line button.2. Dial the number.3. When party answers, speak toward the tele

LLarge Screen Display, Understanding The . . . . . . . . . . . . . . . . . . . . 1–9Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . .

PPaging, Sending An Announcement . . . . . . . . . . . . . . . . . . . . . . . . 7–10Park Recalls, Handling . . . . . . . . . . . . . . . . . . . . .

Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3Sending Response Messages. . . . . . . . . . . . . . . . .

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1Transferring Calls—Screened . . . . . . . . . . .

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Appendix AQuick Reference GuideThis chart provides you with a Quick Reference Guide of the featuredialing codes. If you wish, you can detach these pag

Feature Enable Code Disable Code ButtonMnemonicCall Forward,Ring-No Answer,All CallsINTERCOM S 54+ extensionnumberINTERCOM # 5 FWDRACall Forward,Ring-

Feature Enable Code Disable Code ButtonMnemonicLine Group 1 INTERCOM 9 LNG01Line Groups2-11INTERCOM 80-89 LNG02-11Line Groups12-16INTERCOM 60-64 LNG 1

Feature Enable Code Disable Code ButtonMnemonicPersonalRinging TonesINTERCOMSS 4 + tonecode (1-8)Redial LastDialed Number#Remote StationDisableINTERCO

NOTE: The dialing codes provided in this quick reference guide aredefault values. Your system installer has the ability torenumber these codes.The fol

Large Screen Speakerphone Manual 1 – 7GCA70–349 Introducing The Large Screen Speakerphone

NOTES

This manual has been developed by Comdial Corporation (the“Company”) and is intended for the use of its customers and servicepersonnel. The informatio

Charlottesville, Virginia 22901-2829RWorld Wide Web: http://www.comdial.com/Printed in U.S.A. GCA70–349.022/98

1.3 Using Your HeadsetNOTE: The Comdial Impact SCS-AM and Impact SCS-AB headsetsare designed for use with the Impact SCS 8412F-** and8412S-** speakerp

1.4 Understanding The Large Screen DisplayYour speakerphone has a large screen display consisting of six lines of24 possible character positions per l

1.5 Understanding The Display AbbreviationsThis chart identifies the interactive button abbreviations that appear inyour display.Feature DefinitionAcc

Feature DefinitionErase Use to delete an incorrect entry when programminga speed dial number.Exit Ends a current programming session.Feature Button Pr

Feature DefinitionPick Up Direct When chosen as a feature, stores a button thatallows you to pick up a call ringing your intercomline.Pick Up Group Wh

1.6 Knowing Your Speakerphone’s FunctionsYour speakerphone provides many versatile features for your use. Thesefeatures are explained in terms of what

Comdial strives to design the features in our communications systems tobe fully interactive with one another. However, this is not always possible,as

Message-Waiting Light•Indicates that a message awaits pick upMicrophone Opening•Allows hands-free operation of speakerphone (speak clearly towardmicro

Transfer/Conference Button•Transfers calls•Sets up conference callsVolume Control•Regulates the volume of the ringer, speaker, handset, headset,backgr

Next to a fixed feature or programmable feature button:•Steady red = the feature is on.•Steady off = the feature is off.Next to an intercom button:•St

1.8 Adjusting The Telephone PedestalYour telephone has an adjustable pedestal to allow you to select the mostcomfortable viewing angle. When you recei

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Answering CallsNOTE: Throughout this book, all references to fixed buttons areprinted in upper case bold type, for example “Press theINTERCOM button.”

• After you have answered an outside call at your station, your LCDwill display HOLD, TRANSFER, and CONFERENCE:1.Press HOLD to place the call on hold

2.3 Answering Calls At Monitored StationsYour telephone may have the personal intercom number of anothertelephone appearing at a button location. You

2.4 Answering Night-Transferred CallsThe system attendant can transfer incoming calls to a particular station orstations for off-hour ringing. Additio

2.5 Making A Call Pick-UpThe installer often arranges several telephones together in a user group.If your telephone is so arranged, you can answer cal

Contents1Introducing The LCD Speakerphone . . . . . . . . . . . . . 1–11.1 Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.6 Responding To A SubduedOff-Hook Voice AnnouncementYour installer can set your LCD speakerphone to receive a SubduedOff-Hook Voice Announcement (SO

Making Calls3.1 Dialing ManuallyYou can manually dial a number over any telephone line you select. Or,if the installer assigned a prime line or the id

3.2 Dialing AutomaticallyThis feature provides one- or two-button speed dialing usingprogrammable buttons at which you have previously stored numbers.

3.3 Using Dial By NameThe Dial By Name feature provides an index of names you can search.When you select a name in the index, the system will automati

3.4 Redialing A Previously Dialed NumberIf the last number you have called is busy or is not answering, you canredial it once or initiate automatic re

3.4.2 Using The Automatic Redial FeatureIf your station has the multiple automatic redial feature enabled, you canplace up to 10 numbers in your telep

• To interrupt the redialing procedure so that you can scroll throughnumbers in your redial queue,NOTE: You can only do this if the multiple automatic

3.4.3 Storing Numbers For Redial• To permanently store a number you’ve just dialed,1.While the number is still ringing, press the MORE button, thenpre

3.5 Using Line GroupsSome systems have telephone lines arranged into line groups. These linegroups are available at each telephone. Your attendant can

3.6 Waiting For A Line (Queuing)If all the lines in a line group are busy, you can place your telephone in aqueue to await an idle line. When you shar

4Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . 4–14.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.7 Making Intercom CallsYou can dial an intercom extension manually from the dial pad orautomatically using a direct station select (DSS) button that

3.8 Camping On At A Busy StationAnd Waiting For An Automatic CallbackIf you call another station and receive a busy signal or a Do Not Disturbtone, yo

3.9 Camping On At An Idle StationAnd Waiting For An Automatic CallbackIf you call another station and hear ringing but receive no answer, youcan press

• To answer a call-waiting tone if you receive one while on a call,1. Hear short tone burst in receiver.2. Either place current call on hold or comple

3.12 Making A Subdued Off-HookVoice Announcement (SOHVA)You can make a subdued voice announcement to another station that isoff-hook and busy on a cal

Placing Calls On Hold4.1 Holding CallsYou can place a call on hold and retrieve it later. With a regular hold,you can pick up the held call at your te

• To place a call on hold,1.Press HOLD.• To retrieve a held call,1. Press line button of the held call (with flashing light),—OR—press TAP.NOTE: Unles

• To retrieve a held call at another station,1.Press INTERCOM.2.Dial #90.3. Dial extension number of station holding the call.4. Answer call.Often, yo

4.2 Handling Hold RecallsAfter a call has been on hold for the period of time (set by the installer ofyour system), the system will cause four quick h

4.3 Parking CallsYou can place a call on hold in the system so that it can be answeredfrom any station that does not have a line appearance for the ca

7.19 Using Direct InwardSystem Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . 7–177.20 Using The Tracker Paging System . . . . . . . .

4.4 Handling Park RecallsWhen a parked call times out of the system, it will return to yourtelephone in the form of a park recall (you will hear four

Transferring Calls5.1 Transferring Calls—ScreenedYou can answer a call at your LCD speakerphone and transfer it toanother telephone. If you first iden

• If the intercom party is busy, take one of the following steps (if madeavailable at your telephone by installer programming):1.Press RECONNECT to re

5.2 Transferring Calls—UnscreenedYou can answer a call at your LCD speakerphone and transfer it toanother telephone. If you transfer the call without

5.3 Making A Hot TransferA hot transfer is a type of screened transfer. To perform a hot transfer,you voice announce the transfer over the speaker of

5.4 Transferring Calls Using Quick TransferWhen the quick transfer method has been programmed by the installer, itallows you to do an automatic screen

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Conferencing Calls6.1 Conferencing Telephones TogetherWhen you join your LCD speakerphone together with several othertelephones on the same call, the

• To retrieve a line from hold and bring that party back into theconference,1.Press TRANSFER/CONFERENCE.2. Press line button.3.Press TRANSFER/CONFEREN

Using The OtherTelephone Features7.1 Adjusting The Display ContrastYou can adjust the contrast of the display to darken or lighten it for bestviewing.

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• To un-block voice-announced calls,1.Press OPTIONS, then press PROGRAMMING.2.Set voice announce block to OFF by pressing the VOICEANNOUNCE BLOCK butt

7.4 Displaying Button Functions(Button Query)You can cause the display to identify the function of each button on yourtelephone. This is useful when t

7.6 Entering Account CodesIf the installer has arranged your system for account code entry*, yourdisplay may prompt you to enter an account code befor

7.7 Entering Authorization CodesAuthorization codes give you a walking class of service option. Walkingclass of service provides you with the mobility

• To unlock your telephone,1.Press LOCK.2. Dial your authorization code (remember, include any pauses thatyou inserted when you locked your telephone)

7.9 Listening To A Call Over TheTelephone Speaker (Group Listening)You can turn on the speaker in your LCD speakerphone while you havethe handset lift

7.10 Making A Call Non-Private(Privacy Release)It is often the case that telephones will share line appearance for one ormore lines. When a person in

7.11 Monitoring A ConversationBetween Two Telephones(Service Observing)If your LCD speakerphone provides the installer–programmed serviceobserving fea

7.12 Muting Your TelephoneBy using the MUTE button, you can block transmission of your voice tothe distant party. You can do this whether you are usin

• To send a paging announcement,1. Lift handset.2.Press INTERCOM, then dial 70–77 for zones 1–8 (in the defaultmode, zone 1 (code 70) provides an all-

Introducing The LargeScreen Speakerphone1.1 Using This GuideThis user’s guide describes your large screen speakerphone and tells youhow to use it.The

7.14 Setting A Do Not DisturbCondition At Your StationThis feature keeps calls from ringing at your LCD speakerphone andmakes your station appear to b

7.15 Setting The Volume ControlThe volume control on your telephone is a multipurpose control you canuse to set the volume (loudness) of the ringer, t

• There are eight speaker loudness levels. Set these levels for thecurrent call as follows:1.While on a call and in speakerphone mode, press the VOLUM

• There are eight background music loudness levels. To set the level,1.While background music is on at your station, press VOLUMEUP or VOLUME DOWN but

7.17 Switching The Dialing ModeBetween Pulse And ToneIf the telephone service in your locality is pulse (rotary dialing), theinstaller arranges your t

7.19 Using Direct InwardSystem Access (DISA)This feature allows you to call into the digital communications systemfrom an external telephone. You can

fraudulent access or use, or unaccounted-for access or use, and thereforeComdial disclaims any and all liability, and makes no warranty, expressor imp

System Features Available To DISACallersDefault Dialing CodeAccount code entry S04Automatic route selection access 9Call waiting on busy S6Do not dist

7.20 Using The Tracker Paging SystemThe Tracker Paging System option allows you to send call back andparked call messages to Tracker pagers assigned t

• To track a called party without first calling them,1.Press INTERCOM and dial S8.2. Dial extension number.—OR—Press the LIST NAMES button (to the lef

Your telephone provides several non-verbal ways to communicate usinglights and indicators. The descriptions of these methods are provided in aseparate

• To retrieve a call that you parked using the Tracker option,1.Press HOLD button to scroll your held calls, (display shows Pageand extension number o

7.21 Using E and M Tie LinesE & M tie line operation is typically used in applications where onegroup of users often need to call parties located

NOTE: After transferring the call to the remote end of the E & M tieline, you will have created an unattended conference, and yourtelephone will a

• To drop out of a conference call between you and two outside lines(creating an unsupervised conference),1. Hand up (lines remain lighted and in use

• To deactivate CFOS,1.Press CFOS interactive button.—OR—Press CFOS preprogrammed button.—OR—Press INTERCOM and dial #5.• To join an active CFOS call

7.23 Mark Problem LineYour programmer can arrange the system so that you can mark a line thatis not functioning properly. You do this by pressing a pr

7.24 Automatic Set RelocationIf your installer has equipped your system with automatic set relocation,when you move your telephone to a new location,

7.25 Using The IMIST ModuleImpact SCS 8412F-**, and 8412S-** speakerphones equipped with theoptional IMIST module can support an IST device (modem, FA

7.26 Using The Caller ID FeatureThe Caller ID feature allows you to view incoming call numbers beforeyou answer them. Incoming call numbers flash in t

7.27 Viewing The Call LogThe Call Log feature allows you to view the last 10 outgoing calls madefrom your station. If you have caller ID, the LCD will

1.2 Using Your SpeakerphoneWhen using your speakerphone, the microphone and loudspeaker arefarther away from you than when you use a handset. Both the

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Sending And ReceivingNon-Verbal Messages8.1 Message Waiting Light And MessagingIf the system installer designates your LCD speakerphone as a centralme

• To turn off the message waiting light at a busy or idle station,1.Press INTERCOM.2.Dial# 3.3. Dial extension number of station that was alerted. The

8.2 Sending LCD MessagesYou can set system-supplied messages at your station to be received anddisplayed by a calling LCD speakerphone. These messages

Dialing Code TableCharacter Dialing Code Character Dialing Code1018082029093030004 04 space 12505–15606: 297078 – 4 Large Screen Speakerphone ManualSe

8.3 Sending Response MessagesBy programming one or more RESPONSE MESSAGE buttons on yourLCD speakerphone, you can respond with a variety of messages t

• To send an LCD message to a caller who has initiated a SOHVA orintercom call from another LCD telephone,1. Hear the SOHVA tone or voice announcement

ProgrammingYour Telephone9.1 Programming For Speed DialingSpeed dialing is a feature that lets you:•store and dial lengthy numbers using one or two bu

Speed Dial Numbers(Programmable Buttons)172839410511612Personal Speed Dial Numbers(Keypad Buttons)162738495109 – 2 Large Screen Speakerphone ManualPro

9.2 Storing Speed Dial Numbers• To store an outside number as a speed dial number, follow the displayprompts and proceed as follows:NOTE: Programming