Comdial 8024S Specifications download pdf (Page 363)

The Dial By Name feature uses the seven-character station names associated with the

station ports for searching through the list of stations for intercom calling. 16-character

names are used for searching through the list of system speed dial entries.

When users make a sequential search through the stored index of names, the system

searches the list as it was entered. Programmers or system attendats must arrange the list

in the desired sequence as they store the entries.

Digital Voice Announcing

Digital voice announcing uses a hardware peripheral device (product code DVA01)

connected to a digital station port to play recorded messages during an in-progress call.

The DVA stores the messages in its memory for recall when needed. The system

attendant stores messages in the DVA device by delivering them from the telephone

handset of station 10 or 12 or by playing the contents of a professionally-supplied tape

recording into the DVA memory. When enabled by the DSU, the DVA provides up to

four messages. The total available message time is two minutes. With each DVA

servicing one outside line, the system installer can add several DVAs to enable the digital

telephone system to answer several lines with digital voice announcing.

While the DVA is not an automatic attendant, it enhances the following features: direct

department calling with departmental calling distribution (DCD), direct inward station

dialing (DISD), and Tracker Paging System. DVA enhances these features by providing

automated voice prompts and dialing instruction to callers. In general, the voice prompt

messages of of four categories illustrated in the following examples:

Day Answer Messages

For DCD callers—“Welcome to Acme’s sales department, all of our agents are busy.

Please stay on the line and an agent will answer your call as soon as possible.”

For DISD callers—“Welcome to Acme Company. If you know your party’s extension,

dial it now; otherwise, stay on the line and an attendant will answer your call.”

IMI66–107 Digital Telephone System

Digital Telephone System Features A – 23

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Comdial 8024S Specifications Page 363